1.   Agreement to These Terms

These Terms govern your access to and use of LifelineFlow, including the website, customer portal, appointment scheduling, document upload system, and related services. By using the platform, you agree to these Terms.

2.   Company Information

LifelineFlow is owned and operated by Lifeline Multi Service LLC.

3.   Eligibility

Users must be at least 18 years old, provide accurate information, and have authority to enter into this agreement.

4.   Services

Services may include tax preparation assistance, immigration form preparation, U.S. passport assistance, Bangladesh passport and consular services, credit repair support, travel and air ticketing, business formation support, printing and graphic design, secure document management, and appointment scheduling.

5.   User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.

6.   Customer Responsibilities

Provide accurate documents, respond to information requests, pay applicable fees, and comply with all applicable laws.

7.   Fees and Payments

Quoted fees apply to requested services. Government fees and third-party charges may be separate.

8.   Refunds

Refund eligibility is governed by the LifelineFlow Refund Policy.

9.   Document Uploads

Uploaded documents must be accurate, lawful, and authorized for submission.

10.   Intellectual Property

All website content, branding, graphics, software, and materials are owned by Lifeline Multi Service LLC unless otherwise stated.

11.   Prohibited Conduct

Users may not commit fraud, upload malware, attempt unauthorized access, or misuse the platform.

12.   Third-Party Services

Certain services rely on third-party providers. LifelineFlow is not responsible for third-party actions or delays.

13.   No Guarantee

Government approvals, tax outcomes, credit score improvements, or travel schedules cannot be guaranteed.