Effective Date: September 2, 2026 | Last Updated: September 2, 2026

Introduction

LifelineFlow respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you use LifelineFlow.com, submit a service request, upload documents, make a payment, schedule an appointment, or communicate with us.

Information We May Collect

The information we collect depends on the service requested and may include personal, contact, identification, financial, tax, immigration, passport, family, business, travel, transaction, and technical information

• .Name, address, email address, telephone number, date of birth, and appointment information.
• Identification documents, passport information, immigration-related records, tax documents, income information, business records, credit-related records, family or household information, travel details, and uploaded files.
• Payment and transaction information, communications with our staff, device/browser information, IP address, and website usage information.

How We Use Information

We use information only for legitimate business, service, security, compliance, and customer-support purposes.

• Provide, process, and complete requested services.
• Communicate with customers and schedule appointments.
• Process payments, verify identity, prevent fraud, and maintain records.
• Improve our website, customer experience, operations, and security.
• Comply with applicable legal, tax, regulatory, contractual, or governmental obligations.

Sensitive Information

Some services require sensitive information such as Social Security numbers, taxpayer identification numbers, passport data, tax returns, immigration records, financial records, and identity documents. Access is limited to authorized personnel and service providers who reasonably require it to perform approved functions.

Service Providers and Disclosures

We may use third-party providers for payment processing, website hosting, secure document storage, email/SMS, scheduling, tax software, travel booking, customer relationship management, analytics, cybersecurity, and cloud services. We may also disclose information when directed by you, required by law, or reasonably necessary to protect rights, safety, security, or prevent fraud.

No Sale of Sensitive Documents

LifelineFlow does not sell customers' tax returns, passport documents, immigration records, identification documents, or financial documents for monetary consideration.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud, and meet legal, tax, regulatory, or contractual requirements. Retention periods vary by service and record type.

Security

We use reasonable administrative, technical, and organizational safeguards. No electronic system, internet transmission, email system, or cloud platform can be guaranteed to be completely secure.

Your Choices and Rights

Depending on applicable law, you may have rights to request access, correction, deletion, or information regarding certain personal data, and to opt out of certain marketing communications. Some information may be retained when required or permitted by law.

Children's Information

Our services are generally intended for adults. A parent or legal guardian may provide information about a minor when necessary for tax, passport, immigration, family, or related services.

Policy Changes

We may update this Privacy Policy from time to time. The revised effective date will appear at the top of the policy.

Contact Us

For questions about this policy, contact LifelineFlow / Lifeline Multi Services at 16 Victory Street, Suite 205, Stamford, CT 06902 or email info@lifelineflow.com.

Important: This policy is intended as a general business policy and does not replace service-specific disclosures or rights that cannot be waived under applicable law.